Return Policy
Return Policy
At Kraftsmanship BD, we strive to ensure your satisfaction with every purchase. If you are not entirely happy with your order, we’re here to help.
Return Conditions:
- Items must be returned within 7 days of delivery.
- Products should be in their original condition, unused, and with all packaging and tags intact.
- Custom or personalized items are not eligible for return unless they are defective or damaged.
How to Initiate a Return:
- Contact us at [your email] within the return period with your order number and reason for the return.
- Our team will review your request and provide return instructions.
- Once the item is received and inspected, we will notify you of the approval or rejection of your return.
Refunds:
- Approved returns will be refunded to the original payment method within 10 business days.
- Shipping fees are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund unless the item was defective or incorrect.
Exchanges:
- We only replace items if they are defective or damaged. If you need to exchange an item, please contact us.
Non-Returnable Items:
- Gift cards
- Custom or personalized items
- Sale items
Contact Us: If you have any questions regarding our return policy, please contact us at info@kraftsmanshipbd.com.
